Privacy Policy

Techmaster Solutions (“we”, “our” or “us”) respects your privacy. This policy explains what personal information we collect through techmastersolutions.ca and when you contact us, how we use it, and the choices you have. We handle personal information in line with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

• Information you give us: your name, phone number, email address, company name, property type and any details about your site that you share through our quote form, by phone or by email.
• Website usage data: pages visited, time on site, referring pages, approximate location, browser and device type, collected through Google Analytics and Google Search Console.
• Cookies: small files used for website analytics, performance and to remember basic preferences.

2. How We Use Your Information

• To respond to your enquiry, book a site survey and prepare a quote.
• To deliver, support and maintain the systems we install for you.
• To send service-related messages, such as appointment confirmations or maintenance reminders.
• To understand how visitors use our website and improve it.
• To meet legal, accounting and insurance obligations.

We only send marketing messages if you have agreed to receive them, and you can unsubscribe at any time.

3. Sharing Your Information

We do not sell or rent your personal information. We share it only when needed to run our business, for example with our website host, email and analytics providers, or equipment suppliers and team members working on your project. These parties may only use your information to provide services to us and must keep it secure. We may also disclose information if required by law.

4. Security Systems We Install

Camera footage, access logs and network data from systems we install belong to you, our client. We only access them when you ask us to, for setup, maintenance or support, and we do not keep copies after the work is done unless you ask us to.

5. Data Retention and Security

We keep personal information only as long as needed for the purposes above or as required by law, and we use reasonable technical and organizational safeguards to protect it from loss, theft and unauthorized access. Some of our service providers may store data outside Canada, where it may be subject to local laws.

6. Cookies and Analytics

We use Google Analytics to understand website traffic. You can block or delete cookies in your browser settings, or opt out of Google Analytics using Google’s browser add-on. The website will still work if you block cookies.

7. Your Rights

You can ask to see the personal information we hold about you, ask us to correct it, or withdraw your consent and ask us to delete it, subject to legal requirements. Contact us using the details below and we will respond within 30 days.

8. Links to Other Websites

Our website may link to other sites, such as Google reviews or manufacturer pages. We are not responsible for their privacy practices.

9. Changes to This Policy

We may update this policy from time to time. The latest version will always be on this page with the date it was last updated.

10. Contact Us

Questions about this policy or your personal information? Contact us:
Techmaster Solutions
1416 Old Zeller Dr, Kitchener, ON N2A 0E9
Phone: 226-243-0171
Email: info@techmastersolutions.ca